Websites are closing their doors to AI agents

(theverge.com)

63 points | by evolve2k an hour ago ago

38 comments

  • WarmWash 10 minutes ago

    An easy solution is to sell a "web search" subscription add-on that gets distributed to the sites your agents utilize. The script will flip overnight and ASO (agent search optimization) will be born. It could be a form of micropayment system that the internet has desperately needed for over a decade now.

  • arjie a minute ago

    This is just because agents don’t see ads right? Regardless, this is one of the advantages of software heterogeneity. The cost to detect rises substantially and the false positive rate will eat you alive. My agent buys me things. On Amazon too, yeah. OpenTable is hard to handle but I’m sure it’s fixable.

  • dawnerd 38 minutes ago

    It’s also a “you can’t scrape us but we can scrape you” mentality these companies are getting into.

    It really sucks for small businesses. Their websites get absolutely hammered and they can’t afford or don’t know how to stop it. Cloudflare ends up winning as they’re the easiest solution.

    • bethekidyouwant 8 minutes ago

      Does it suck if you offer a product and someone’s looking for it and the agent can’t look on Amazon but they can look on your small side maybe that’s good

  • Jcampuzano2 an hour ago

    This is expected. A lot of these companies that are closing their doors make a large portion of their revenue based off of ads and upsells which agents can easily be instructed to ignore, and don't interact with like a human.

    Another more blunt way to say it is that people can instruct their agents to look out for their best interests (and while there are cracks they continue to get better at this), and companies hate that.

    People will work around it similar to how we've worked around with adblockers for years, and it will just become a game of attrition as these companies work to preserve their moats until they find a way to preserve this revenue stream off of people's agents.

  • harikb 14 minutes ago

    I think people who rally against Amazon in this topic assume that the "savings" from much open price competition immediately come back to the consumer or the manufacturer. In my experience, with previous such tech improvement such as 'uber disrupting taxies', this has never been the case.

    Both the consumer and the manufacturer/labor/driver/gig-worker always get the short end of the stick.... once AI-agents becomes indispensable part of life.

  • variety8675 an hour ago

    Companies don't want it to be easy to cross shop their competition, the whole premise of Amazon is that it's so easy and simple you don't even check the competition. AI agents are leveling the playing field and helping customers find the best deals, so of course they're being banned

    • canucktrash669 an hour ago

      Agents are likely the slow death of Amazon. Muse could decide to sell anything and group buy their way into the everything store.

    • criddell an hour ago

      Current AI agents overindex on price. The price has to be reasonable but I often rank fast shipping and easy returns higher than price.

      • evmar 26 minutes ago

        Recently bought something online from Home Depot and it arrived damaged. When I asked them for help they said I had to drive it back to the store myself.

        If I have to drive to the store to get it, I wouldn’t have shopped with them! It feels like every time I don’t order with Amazon the stores remind me why I ought to.

      • xnx 35 minutes ago

        True, and agents can also present a comparison table of options including: total price, shipping time, return convenience, etc.

    • alansaber an hour ago

      It's really hard to build a walled garden just for human users, and not for agents. Have to pick a side.

      • dasil003 26 minutes ago

        Your first sentence makes sense, but not following your second. Who needs to pick and what are the sides they are choosing between?

  • xnx an hour ago

    Without a convenience moat, commerce will get even more adversarial: membership pricing, surveillance pricing, loyalty perks, varied products to avoid price comparison (like mattresses and Costco).

    Fortunately, if AI is really superhuman in capabilities it may still win the battle for the customer and keep prices competitive: aggressive price comparison, alternatives discovery, negotiation, group buying, etc.

    • philipov 6 minutes ago

      try anything and everything except providing a better product.

  • sigspec 12 minutes ago

    The openweb will go the way of usenet. Bots talking to bots, fetching information for a higher tool.

  • BorisMelnik an hour ago

    my prediction: ai agents will have their day, but not on this version of the web. websites will have a separate xml/json/yaml version that agents can peruse without all the ads/js/etc

    • likium 22 minutes ago

      Isn't that just API? We had them. Reddit/Zillow/Wells Fargo/etc restricted theirs due to business reasons, not technical ones.

    • wpm 26 minutes ago

      My agents can just take that feed and render it into a custom front end just for me too. Why would I browse the adversarial, bloated, ad infested version?

    • tracerbulletx 32 minutes ago

      Why would that happen if the website owners are explicitly trying to prevent access? This isn't a technical issue, the agents are perfectly capable of working with the existing websites regardless of ads and javascript. The semantic web and machine readable representations was a 90s thing, agents don't need that really.

      • zzzeek 24 minutes ago

        the js/yaml version would require a license key that connects to a business arrangement between the website and the owner of the crawler. the plain HTML version would adversarially block them (or even identify them, where they could be sued...once we have legal precedents for this stuff).

    • whimsicalism 29 minutes ago

      hm. for me, AI agents effectively already have their day unless there is a retrenchment. i essentially do not interact with the web (outside of a few social media sites) anymore

      • my-huge-pony 9 minutes ago

        >i essentially do not interact with the web

        Grim. No point in writing blog posts or publishing anything for free if that's the future.

    • morkalork an hour ago

      Without the ads? The pessimist in me thinks with all the ads, prompt injections, and long-form content marketing included. Already you can see Google's AI results rehashing marketing slop in the answers about how amazing one product or another is.

      Wasn't there some restaurant review site that gets accused of doing pay-to-play hiding of negative reviews and promoting positive ones that calls up businesses and basically extorts them into their services? They have all the incentive in the world now to manipulate the results shown to AI agents. You won't even see the manipulation directly yourself when there's an AI sitting between you and the source acting like an obfuscation layer.

  • canucktrash669 an hour ago

    Entire networks. GPT dot became useless as it got systematically blocked by Cloudflare, Google cloud, vercel, etc. At the same time OpenAI blocked solutions like tailscale and others effectively killing the utility of browser control by dot.

  • slowin 4 minutes ago

    I hate it when I ask my agent a question and it goes to look up an answer, only to be blocked by the site. That's not helping me at all.

    I ended up creating a browser-use solution that can pose as me. Works great and gets around the blocking of things like curl.

  • versooth an hour ago

    This is opportunity.

  • BatchJob 25 minutes ago

    This is just like all tech industry disruption.

    First they forced their malware bot farms on us, now they want to rent them to us so they can turn the entire web into the dark web.

    And eventually rug pull off the major retail sites and just redirect traffic to their own darker sites to scrape commissions, sell direct and keep the change.

    I'm sure the teams thinking this up buy their lunches from a ghost kitchen run by illegals that's never had a health inspection,

    located in the back of a laundromat with a phony business license and website that only accepts crypto.

  • zzzeek 26 minutes ago

    it looks like this is solving itself in the usual and productive way:

    > Instead of trying to fight Amazon, the company has partnered with retailers like Walmart, Gap, Sephora, Best Buy, and others, allowing Muse to shop on their sites. At the same time, Shopify has also opened its network of storefronts to AI agents.

    they're making deals with the sites so that the agents can work, the sites get compensated. I hope for this "AI can do what it wants if it pays" model to expand further. Cloudflare told us months ago we'd have an option to get paid by AI crawlers. I signed up to join but of course as a nobody I never got a reply.

  • haunter an hour ago

    Like Reddit is shutting down the RSS feeds :(

    I mean there are multiple reasons not just the AI agents but that's also a part of it

  • spwa4 an hour ago

    The whole web is based on selling people's attention, providing free services as "payment" to people. The whole value proposition of AI is to give the services without giving people's attention?

    • cyanydeez an hour ago

      Not "give" take.

      Look at spotify and their royalties. Theres already such little value in human based internet that agents will race to the bottom.

      The only internet content will be worse than adware. Itll just be agent poison meant to take your money.

      Any other viewpoint seems to ignore the already shattered shared internet.

  • mvkel an hour ago

    Most content has been behind a paywall / login wall for years

    • bdcravens an hour ago

      Solvable problems (just login or pay). This is more than just blocking anonymous scrapers. Sites are blocking access to agents even when they have a proper "ticket" for access.

      • CamperBob2 an hour ago

        Sites are blocking access to agents even when they have a proper "ticket" for access.

        (Shrug) Well, they must not want to sell anything to me.

        This is not a battle that site owners want to fight. They may think it is, but they're horrifically wrong about that.

        • CuriouslyC 30 minutes ago

          It's insane to me that people don't see that agents are going to be how you interact with your computer going forward, almost exclusively. The people who make things hard for agents are going to get eviscerated by the people who don't just make it easy for agents to do things, but market primarily to agents rather than humans.

  • m-p-3 34 minutes ago

    We host a website in Canada (physical server hosting VMs in a Canadian DC) and with the ongoing trade-war we do whatever we can to avoid anything US-based tech such as Cloudflare. So far we use Anubis to protect our services from scraping and it's been a decent experience.