> LLMs can do many things with astounding proficiency, but they can’t do the vast majority of human jobs without skidding into disaster here and there. No upgrades or new model rollouts are going to change that.
> The exceptions to that rule are jobs that occupy formal or verifiable domains. Coding is one such job. It relies on a structured, formal language that can be tested in real time. That’s why we’re seeing such impact in the coding jobs market. The same goes for any other kind of work in which output is either verifiably right or wrong, functional or not functional, and can be definitively checked through an automated process.
> An overwhelming number of jobs, however, don’t work like that — not surgeon jobs and not customer service jobs and not fourth-grade teacher jobs. Those need the specialized technology of good old-fashioned human intelligence.
Customer service was already replaced by rubbish automation; AI simply adds to the endless voicemail maze and the "your call is very unimportant to us..." delay before "all representatives are currently busy ignoring other customers - please go to our web site or call back next year."
https://archive.ph/KNXjU
Someone should save everyone a click. I can’t be arsed.
One Immovable Fact that AI Companies Hate!
> LLMs can do many things with astounding proficiency, but they can’t do the vast majority of human jobs without skidding into disaster here and there. No upgrades or new model rollouts are going to change that.
> The exceptions to that rule are jobs that occupy formal or verifiable domains. Coding is one such job. It relies on a structured, formal language that can be tested in real time. That’s why we’re seeing such impact in the coding jobs market. The same goes for any other kind of work in which output is either verifiably right or wrong, functional or not functional, and can be definitively checked through an automated process.
> An overwhelming number of jobs, however, don’t work like that — not surgeon jobs and not customer service jobs and not fourth-grade teacher jobs. Those need the specialized technology of good old-fashioned human intelligence.
Customer service was already replaced by rubbish automation; AI simply adds to the endless voicemail maze and the "your call is very unimportant to us..." delay before "all representatives are currently busy ignoring other customers - please go to our web site or call back next year."