2 points | by debarshri 7 hours ago ago
2 comments
> There's an obvious explanation, of course. Somewhere, a product manager decided that even though the agent can answer 24/7, the humans it would have to escalate to can't.
There's a more obvious explanation. The "AI" is just parroting its owners.
Nice story though! Thanks.
> There's an obvious explanation, of course. Somewhere, a product manager decided that even though the agent can answer 24/7, the humans it would have to escalate to can't.
There's a more obvious explanation. The "AI" is just parroting its owners.
Nice story though! Thanks.