'Your Frustration Is the Product'

(daringfireball.net)

54 points | by llm_nerd 2 hours ago ago

19 comments

  • everdrive 23 minutes ago

    "I went to the New York Times to glimpse at four headlines and was greeted with 422 network requests and 49 megabytes of data."

    Not really the point of the article, but almost all major news sites are significantly better if you block javascript. You sometimes lose pictures and just get text, but often the pictures are irrelevant anyhow. (a story about a world leader, and some public / stock photo is used and is not truly relevant to the story)

    News sites are almost like lyric sites or recipe sites in this regard. The seem to presume that many visitors will not be regular visitors, and so they try to maximize value from every single visit.

  • mhitza 25 minutes ago

    I was surprised at the claim that The Guardian leaves very little room for the article. Sure enough, I loaded it up in a private window with adblocks disabled and the above the fold was very obnoxious.

    Which is very surprising to me. I only read The Guardian within the Tor browser, and when the website is loaded over their onion urls I do not see the same large obnoxious ads. A rare Tor win? Maybe adnetworks block Tor IP addresses and the reason why ads don't show up?

    The onion url https://www.guardian2zotagl6tmjucg3lrhxdk4dw3lhbqnkvvkywawy3...

  • rivetfasten 11 minutes ago

    "... the equivalent of a broadcast TV channel that only showed 7 minutes of actual TV content per hour, devoting the other 53 minutes to paid commercials and promotions ... Almost no one would watch such a channel."

    QVC exists. That channel is ONLY ads.

    Not to detract from the point, which seems to be "yes what this other guy said."

  • donohoe an hour ago

    Here is the most frustrating part:

    Publishers could create efficient fast-loading web pages if they prioritized it (and a rare few do) but its just not a priority for most even though its in their best interest.

    You can have ads loading on a web page, even with header bidders, if you structure it correctly. In fact you can implement an ad solution that allows for fast loading pages and better optimize your ad revenue - whether you're doing pragmatic or direct.

    I know this because I've done this before. At a past employer we cleaned up their mobile version (they used the "m.example.com" format, so we could push this as a separate rogue experiment) and saw ad revenue grow by over 30% while giving readers a better, faster overall UX.

    I actively monitor top publisher article pages and you can see how bad (and good) it is:

    https://webperf.xyz/

    TL;DR Keep using an ad blocker

    • dgb23 32 minutes ago

      This is pretty cool!

  • rcarr 29 minutes ago

    > The reader is not respected enough by the software.

    The reader is not respected by the software because the reader themselves does not respect the software or the article. If the reader paid for a subscription to the website they would get an ad-free version. Don't pay and then this is what you get. The money has to come from somewhere. The issue is that a large portion of the population seems to think that if a product is digital then it should be free which is maybe fine if we are going to live in a world with Universal Basic Income but in our existing system is absolutely ludicrous.

    We used to pay for things - including the news. The clear issue is that the working class have (since 1970s but especially since the financial crisis) tolerated having their inflation adjusted incomes degraded so there is no longer the money to pay. Outside of governments who have failed to take the necessary action against corporations and promote a power balance between investors, business and workers, the main cause of this is the lack of courage in middle management.

    The executive suite have not tolerated this degradation and their salaries have risen accordingly. In contrast, middle management attain a level of safety/comfort and then coast - they don't want the hassle of looking for another job so they don't risk pushing for a pay rise. They just accept whatever meagre rise is offered because they think "well at least I'm still better off than the guys lower down the chain". This then filters down as the ceiling for the lower ranks can never be higher than the management. Over time this becomes a gigantic issue, particularly in countries with a strong minimum wage that rises every year as the gap between the worker and management closes every year. Management then start blaming the government rather than actually looking at themselves and the fact that they are not pushing for bigger wages out of fear of rocking the boat.

    I literally saw this play out at a billion dollar revenue international non-tech company where I used to work a few years back. Directors were on £125k. Department heads on £75k. Tech leads on £55-65k. Seniors on £40-50k. Intermediates £27-35k. Juniors £25k. Devs who had developed features worth millions to the company would get offered pathetic pay rises of £2-5k because offering any more would then mean they'd be treading on the next rung.

    • twoodfin 14 minutes ago

      We used to pay for things - including the news. The clear issue is that the working class have (since 1970s but especially since the financial crisis) tolerated having their inflation adjusted incomes degraded so there is no longer the money to pay.

      This isn’t true of the US:

      https://fred.stlouisfed.org/series/LES1252881600Q

      With fits and starts, real median wages have been on a solid upward trend since the mid-1990’s.

    • llm_nerd 20 minutes ago

      >If the reader paid for a subscription to the website they would get an ad-free version.

      ? Where is this true?

      I pay for the NY Times. Logged in to my subscriber account, the front page is 68MB and has a giant Hume band ad filling 1/3 of the screen. Loading an article that contains about 9 paragraphs of text and I have a huge BestBuy banner ad filling the top, and then smaller banner ads interspersed between every paragraph.

      That maybe 10KB of text is surrounded by 10MB of extraneous filler downloaded for just this page (not even including the cached content).

    • philipallstar 23 minutes ago

      > Devs who had developed features worth millions to the company would get offered pathetic pay rises of £2-5k because offering any more would then mean they'd be treading on the next rung.

      Some companies are like this, but they generally lose their best people to better salaried jobs elsewhere. They exist because not everything needs to be done by top people.

  • righthand an hour ago

    This is a pretty inconsequential blog post where Gruber is just echoing another article.

    > “A lot of websites actively interfere the reader from accessing them by pestering them with their ‘apps’ these days. I don’t know where this fascination with getting everyone to download your app comes from.” It comes from people who literally do not understand, and do not enjoy, the web, but yet find themselves running large websites.

    I don't entirely agree. I think these people entirely understand the web. This comes from publications trying to steer you towards their app so you can't block their tracking/profiling requests. The screens are cluttered because we've defined acceptable metrics as more clicks and views. The easiest way to generate more clicks to put a few popups on your site. Who cares what the clicks are actually for, no one is tracking user flows and user retention anymore, it's all "get them caught in the swamp" and maybe the slow page loading, janky ui, and increased clicks will land them on one of the advertisements.

    This stuff comes from "here is the latest pattern people are using to get people to click on stuff" then the team implements the pattern 100 more times as a bandaid/movement of the way to get people to click on things. Those people rotate out and it's only another 5 years before some dev says "hey can you clean up your Google Tag Manager script tags?" to whoever is in charge then.

    This also stems from the thousands and thousands of marketing companies/"startups" that do one thing. "Put our script on your page to track and improve customer retention". Of course whatever the marketing company is selling is perfectly quantifiable inside the analytics suite, but no one gets promoted for implementing a new analytics report. You get promoted for implementing "Click Tagger" or whatever.

    This mentality runs deep through modern American culture. Where it's more flashy and newsworthy to strike a deal with a sales rep of some AI startup than implement the tech yourself. Look at the US CENTCOM implementing Israeli tech or even the report yesterday about the committee approving Microslop garbage for federal use.[0] All of that comes out of some sales contract as our leadership teams only know how to copy script tags, not understand systems and flows.

    [0] https://www.propublica.org/article/microsoft-cloud-fedramp-c...

  • tacostakohashi 12 minutes ago

    I've had a thought bubbling away lately, informed by AI hype, some job market research, the "enshittification" book/topic doing the rounds, and I guess lived experience too.

    Computers were invented, and initially used for calculations, punch cards, databases, spreadsheets, automating warehouses and running airlines and stuff. Computers are really good for that stuff, like many orders of magnitude better than analog alternatives.

    Later, computers became a mass market consumer product, and we had the web and internet, and moving everything online became a fad, much like AI is a fad now. This pushed computers into some fairly marginal use cases, like "social media", publishing, messaging, e-commerce, and CRUD apps to manage workflows like JIRA and friends. Computers are kind of ok for this stuff... but, frankly, not that much better than the original thing. Like, a telephone, fax, etc. already allowed instant communication, email is maybe a bit better than fax, but it's not 1000x better. JIRA is a bit better than a whiteboard and post-it notes, but, also probably not 1000x better.

    It's these recent, marginal-ish use cases that are getting destroyed by enshittification, AI, etc... because they were just never that good an application for computers and UIs in the first place. I think, if one wants to work on, or use an application that doesn't get filled with ads or have a copilot gratuitously inserted or whatever, it's probably more likely to happen in software for fluid dynamics or some natural fit for using a computer. Conversely, anything like facebook or jira or whatever that never really needed to be a computer app apart from because it was fashionable... is now unfashionable.

  • huitzitziltzin 16 minutes ago

    Newspapers have an extremely expensive product. They have to pay for it somehow! You can’t give away an expensive product for free forever!

    No one on the internet likes paying for access to content. After 35 years we have not found a way to monetize except ad tech.

    Is that so hard to understand?

    Every time someone links an article on this website from an expensive print publication, there is immediately a link in the comments to a paywall-evading site!

    The dialog around ads on HN is extremely low quality, highly focused on costs and with no attention at all paid to benefits.

    • weedhopper 3 minutes ago

      Exactly, paying for quality content should be normalised. Even a trivial amount - 10-50c. And the reality is that it is unheard of.

    • ramon156 13 minutes ago

      I feel like this is relatively short-sighted. I don't enjoy reading global news articles as often times it just makes me upset. I like reading local news because I can relate to it. I pay for one, and I read the other one in a frustrated mood.

      I'm sure there are people who enjoy reading global newspapers daily, and I'm sure a good quantity pays for it. That just doesn't include me.

    • llm_nerd 7 minutes ago

      >The dialog around ads on HN is extremely low quality

      This is kind of an ironic comment given that this whole discussion is about visiting the sites as a paying subscriber.

      I pay for the NYT. If I visit without adblockers, the site is absolutely stuffed with obnoxious amounts of advertising. I mean, of course I use adblockers normally, and it's basically a requirement no matter how much you're willing to pay for every product you use.

      Because everyone wants to double dip. Buy a $2000 TV and you'll likely discover ads on the homescreen, ContentID to sell your viewing habits, etc. They figured "why not?" because someone will always rationalize it.

      • Sander_Marechal 3 minutes ago

        > It's like buy a $2000 TV and discovering ads on the homescreen, ContentID to sell your viewing habits, etc.

        Have you bought a TV recently? This is exactly what is happening already. I had to pi-hole my entire network to get rid of the ads in my "switch source" menu on my Samsung TV that did not have ads when I bought it and for the first 3 years after that.

  • pembrook 41 minutes ago

    > The print editions of the very same publications — The New York Times, The Guardian, The Wall Street Journal, The Atlantic, The New Yorker — don’t do anything like this.

    Yes because they don't give the print editions away for free.

    You go to these sites as a free user, you get exactly what you paid for.

    The only reason you're confronted with articles from these legacy publications in the first place is because they've lobbied governments to get google to force them into their carousels and recommendations.

    • malfist 29 minutes ago

      Paying for them absolutely does not mean you won't be treated the same way. Paying removes the paywall, not the insanity.

  • mystraline 43 minutes ago

    > No print publication on the planet does this.

    No, "No print publication on the planet can do this"

    But looking back on magazines, newspapers, etc; they have ALWAYS used a tremendous amount of advertisements. Newspapers sold classified space to sell stuff. It was always passive, and no way to have the newspaper or magazine to watch the user back to track eyeballs.

    Now with tech, we can do precisely this, or with close proxies.

    And with FB marketplace and Craigslist eating what was left of classifieds, yeah being in media is a very bad place.

    And thats not even discussing using LLMs to make slop. Even Are Technica was generating hallucinated articles, and the editor accepted it for months until being called out.