Amazon Employees Say AI Is Just Increasing Workload

(gizmodo.com)

86 points | by jamesgill 10 hours ago ago

29 comments

  • HoldOnAMinute 8 hours ago

    This is happening to me too. I am so productive now, with this super power, that my reward is to be given more work.

    • Pet_Ant 7 hours ago

      That's because everyone else has access to the same tools. If you don't become more productive then you will be replaced with someone who will.

      They only way it'd help you is if you controlled access to AI and it was a competitive advantage for you over a fellow developer. A rising tide lifts all boats... but you are only paid for how much taller you are than the other boats.

      It's important to understand that AI is capital, and it's to the owner of the capital go the spoils. Your capital is in your skills, but they are a commodity and thus you have limited leverage.

      Who benefits from AI is smaller businesses who could not afford custom application development at previous development costs. It's like faster laptops and better IDEs didn't boost developer salaries.

      • flossposse 6 hours ago

        >Who benefits from AI is smaller businesses who could not afford custom application development at previous development costs.

        Of course, as AI reduces the cost to operate in niches, those small businesses who just gained the ability to build an app are also more likely than before to see a bigger player drink their milkshake.

        Not to mention that small businesses will have a harder time absorbing the inevitable price hike that will come once everyone has made themselves completely dependent on AI to get any work done.

      • thewhitetulip 2 hours ago

        VSCode has advanced editor functionalities that not many use. But devs using that functionality aren't replacing devs not using it. Although they also save hours of manual work thanks to multi line cursors

        Thing is, AI is being shoved top-down on devs because it's a goal for everyone, without checking if it's actually helping or hindering.

        What I am seeing is juniors are blindly trusting AI output and say in a few years, it's going to be a disaster because nobody understands anything except seniors

    • whatever1 2 hours ago

      My issue is that now have a super effective rubber duck.

      The friction that I had in the past to getting started is gone. I have something to work on 30” after I sit on my desk.

      And if something is not working, I have someone eager to discuss with me about it and patiently work towards a solution.

    • dyauspitr 6 hours ago

      Well yeah, that’s the whole point. My company is still at the phase where people have access to LLMs but it’s in the honeymoon phase where expectations for work throughput are still pre LLM but everyone secretly uses them and slacks off the rest of the time.

      • bibimsz 2 hours ago

        I'm not slacking! I'm recharging.

  • wolvoleo 7 hours ago

    Not seeing this yet but our place is still trying to figure things out. We have strong KPIs on how much we use copilot so I must say woof woof to it every day or so to make sure it shows me as an active user (luckily it only shows the latest date someone has used it in each application).

    For programming I find it pretty useful. For MS Office it's so far not a hell of a lot more useful than clippy. The one thing it's good at is finding old stuff in SharePoint and Outlook but that's more a sign of how terrible the search functions are in those than of how good copilot is.

    • jamesfinlayson 6 hours ago

      A friend of a friend has too - they just ask the AI some random questions in the morning to hit their KPIs because AI doesn't make for a good accountant.

      • wolvoleo 6 hours ago

        I literally say woof woof hehe. I have to be careful sharing my screen because the sidebar (conversation history) is full of "morning puppy greetings!!" and stuff.

        I can see the reports being generated myself (I work in that part) so I know what I'm doing looks good enough.

        But it would be funny if I really had to give it busywork. I'd probably build a local agent (like with foundry or something) to talk to copilot keeping it busy. I like the paradox of that.

      • dyauspitr 6 hours ago

        That’s far from the truth. LLMs are excellent accountants, especially for net zero balance stuff which is how most companies run.

        • jamesfinlayson 2 hours ago

          Maybe - I think my friend's friend is more in the giving nuanced advice space of accounting rather than anything too mathematical.

    • carlmr 5 hours ago

      >We have strong KPIs on how much we use copilot so I must say woof woof to it every day or so to make sure it shows me as an active user (luckily it only shows the latest date someone has used it in each application).

      Ask it to generate a cron job for this.

  • k32k 3 hours ago

    This year is either going to show that LLMs are really going to be super-transformative, or, the investment thesis is a basket-case.

    Strap in.

  • 8note 8 hours ago

    interested in what part - i found making qcli agents to run through SOPs was real effective and turned 20min of busy work async.

    there might be a misattribution though. over time, id say the top down initiatives and quality at tracking them has gone up maybe 100% used to be one big project for getting rid of oracle that went for 3-7 years, but nowadays theres maybe 5 per month that disrupts the whole company at once.

    There's a desire to make that LLM/agent based, but the agent still doesnt cover all the communication overhead to actually communicate the change across teams for deployments, nor is it so seamless that you dont have to take time out to understand whats happening and schedule the work, even if it is sometimes just approving an automated code change

  • Ancalagon 9 hours ago

    Let the execs eat cake. Stop correcting the AI's mistakes.

    • chung8123 5 hours ago

      I think developers will be paid to use AI to develop and part of that pay is to correct AI mistakes. When the AI doesn't make any mistakes is the time development takes another different turn.

  • ta9000 7 hours ago

    Duh, it’s Amazon. They love piling more work on. Why anyone still works there is beyond me unless they have no other choice. The word was out a decade ago.

    • tty456 5 hours ago

      Only 2 reasons one would stick around: Money and/or visa constraints

  • lowbloodsugar 2 hours ago

    > The AI tools ultimately helped the company in its quest for more output, but didn’t help the employee who is looking to ease her work burden

    That seems like it’s doing exactly what it is supposed to. Did people think that AI would give them a four hour work day? Have you not lived under capitalism for years now?

  • lovich 8 hours ago

    Yea. They are half assed tools that can do _something_ but aren’t a magic bullet, yet executives put guidelines in like increase productivity by 100% because they either believe or, want to manifest into reality, that they are a magic bullet for the deadly sin of paying employees.

    So now expectations are based on a false reality and everyone has to work harder.

  • quantified 9 hours ago

    Come on. Machines that save physical labor can shorten the workday, but don't. They do lessen the calories you burn. Email, laptops and phones, all the cogntive and information inventions increase the workload. Either expectations rise (hello 3am Slack message) or employees are trimmed.

    • MattDamonSpace 5 hours ago

      Prime age labor force participation is as high as ever

    • ptak_dev 9 hours ago

      [flagged]

      • quantified 9 hours ago

        You're downvoted, idk why, maybe someone can comment. My workplace is less sophisticated than Amazon and walking that same path: expected to so more, but the tools are not baked and the models keep shifting too.

        • khedoros1 9 hours ago

          Probably because they're advertising their product, and the comment also sounds like it was written/edited by AI itself.

        • mikestew 8 hours ago

          Because it's a spam account, go look at comment history.

          • gnabgib 4 hours ago

            Not sure quantified is better. Double spam account, what does it mean?

          • lovich 4 hours ago

            Someone suggested giving older accounts or ones with high karma the ability to nuke green accounts with no mercy.

            Shit like this account makes me want that more and more.