Author here. This case study documents my recent experience with Notion's billing system and support. As a combat veteran, I've framed it through the lens of my own doctrine on system resilience, user agency, and what I call 'Epistemic Injustice.' I believe it's a valuable lesson for any product designer, UX professional, or user who has felt trapped by a platform's confusing rules. I'm here to answer any questions.
Author here. This case study documents my recent experience with Notion's billing system and support. As a combat veteran, I've framed it through the lens of my own doctrine on system resilience, user agency, and what I call 'Epistemic Injustice.' I believe it's a valuable lesson for any product designer, UX professional, or user who has felt trapped by a platform's confusing rules. I'm here to answer any questions.