I have been in the workforce for almost 30 years now and I believe that everybody is getting more squeezed so they don’t have the time or energy to do a proper job. The expectation is to get it done as quickly as possible and not do more unless told so.
In SW development in the 90s I had much more time for experimentation to figure things out. In the last years you often have some manager where you basically have to justify every thing you do and always a huge pile of work that never gets smaller. So you just hurry through your tasks.
I think google had it right for a while with their 20% time where people could do wanted to do. As far as I know that’s over.
People need some slack if you want to see good work. They aren’t machines that can run constantly on 100% utilization.
The gig economy is way worse than the author describes.
Gig workers can't advance with the companies they work for.
Gig workers can't build a network with their coworkers because they don't have coworkers...and there's a good chance that they are competing for work with other people working for the same company.
There are dead end day jobs, and then there is gig work.
I think a lot of commenters here are projecting this article onto their work lives as tech office workers, but it's really more about the world of unskilled and semi-skilled service/gig workers, like handymen, furniture assemblers, delivery drivers, and so on.
All these things can be true and they reinforce each other: The jobs suck <-> The people willing to do them aren't very happy, skilled or competent <-> The pay is minuscule. And we can't seem to get out of this Nash Equilibrium.
I’ve had similar frustrations with gig economy services. A while ago, i hired someone from TaskRabbit to set up a standing desk. i thought it would be an easy process, but the assembler showed up late. then he had a hard time following basic instructions, and he also left halfway through, saying he had another job to go to. I finished the assembly myself at the end.
then i realize these platforms don’t support skilled, well-paid workers. they focus on cheap convenience, which often results in poor quality. the issue isn't just that people struggle with their jobs. it's that the system makes it hard for them to do good work.
Now I hire local professionals, even if they cost more. Their experience and trustworthiness save me time and frustration.
> At Fred Meyer, our local Kroger-owned grocery store, a bagger in his 70s put all my frozen items in a normal bag, and my chips in the cold storage bag I’d brought from home.
A) Having to work a job (obviously not done out of passion) 70+ is really disheartening
B) I don´t understand why this even is something that has to be done by a worker.
I bought the groceries. I know where I want my stuff in my bags.
Or I just toss them back in the cart and load it properly at the car.
I recently retired after 45 years in tech. I started out in 1978 at Bell Labs. I have had great jobs and terrible jobs. Great bosses and horrific bosses. And all the things in between. I did not just survive, I thrived and beyond and worked at 3 start ups and a bunch of other companies large and small. What I learned is to not to be afraid. Regardless of what is happening around you. Fear is the enemy. Don't be afraid to be weird or crazy or whatever is causing you to be timid.
I agree with the author's point, which basically boils down to "pay peanuts, get monkeys."
But I think another large issue is a deep lack of respect at these jobs, in every way. They are impersonal, they are short-term, you are a cog in a machine, they don't know your name, the customers don't know your name, they don't care about you, you are replaceable, you don't care about the work, why would you?
Customer service across the board is in free-fall. Just the other day I was met with a Chipotle worker who was visibly frustrated that I ordered a burrito instead of a bowl. A little thing, but holy shit.
I guess when wages don't add up to a viable life, resentment and carelessness spread like wildfire.
Very good and insightful article, but suffers from a weakness: it implies that the problem can be solved by everyone just buying from the ones whose workers are doing the job well.
This is not the case. The evidence that the "free market" does not "regulate itself" (at least not in favor of the many) since the 2008 recession is beyond refutation: we need pro-worker governments stepping in.
Labor laws in the US are outdated, not being updated, and not being enforced.
Companies exist to make money. If the company's environment permits it to exploit people to make money? It'll do it just to not get outcompeted.
Delivery drivers' pay should be higher - the cost of delivery should drive some percent of people choose pickup. Bed assembly being impossible due to the wrong part being sent should cause recourse for the bed assembly company/staff.
Everyone involved is doing their best, but it's a bit dire lately.
In Japan, it's impressive to see how people perform even the most menial jobs with dedication. It's the Yoda approach: do or do not. If you do a job, do it well. So, you will see people whose job is to stand in the rain and watch over a construction site exit making sure people in the sidewalk do not get run over by trucks exiting the site, doing their job with utter dedication. Even if it rains. Even if the job is crappy. I'm sure these people would rather have a different job — but as long as this is the one they have, they will sure as anything do it well!
This makes me think of The Sort, coined by the venerable patio11.
The types soft skills it takes to to be effective in the kinda crappy jobs described by the author can command much better remuneration in any number of other roles, and society has gotten much better at efficiently allocating that human capital.
The thing is if someone prepared for an interview and cracked the job, they have to be good at it. I have realised that it's often our perception of them which makes them bad at the their jobs. Similar to how we usually blame motivation when the actual problem is clarity of role or job. If we believe in the motive behind it and have clarity of our role in it, motivation does not remain an issue.
We make the jobs bad by not being able to properly share the incentive behind it, what good it brings and to whom. Most of the time people don't want to work because they don't see the ROI in it.
Except paying more for a service doesn’t guarantee better service. I have hired local handymen at $75 per hour and they have been equally bad with fake reviews.
Contributing factors that I didn't see discussed yet are the increasing stratification of job descriptions, along with reduction in autonomy to break out of your stratum (combined with incentive not to). This creates workers with an extremely limited view of the whole picture, and lack of interest or ability to do anything outside their job description to fix your problem.
One thing I noticed is that the people doing airtasker full time, rushed a lot.
I really don't think the platform is for them.
The 2 - 3 people who did the best work, were already people in that trade, doing professional work (often self employed), but using the app to book up just their slack time.
One time I had a professional lawn care company come through and do all my garden maintenance, just to keep the apprentice busy. The job was just for lawn mowing. But unlike the other people on the platform, these guys never wanted to hear from me again. They dont need my business on an ongoing basis.
That Wayfair scenario is very familiar to me. I had a really similar experience with them delivering a table and chairs. They stayed for a shockingly long time to assemble them. I figured it was just really hard to assemble. That was somewhat true.
However, when I looked at them, I was shocked at how shoddy the work was. Cross braces were installed backwards. Seat bottoms had huge gaps from the underlying support. Some screws were literally just missing, with parts that would just flop. A lot of this stemmed from not paying attention to the instructions, which specified really specific sequences for putting in the screws, leveling, then tightening. Those steps were obviously engineered to minimize misalignment, but this crew thought they knew better... sigh
I didn't ask for a new crew, as I didn't trust them to send a better crew. Instead I just spent a good evening redoing quite a bit of the work.
No one ever wanted to work, we just had to in order to pay the bills. Sometimes work can be gratifying, but most of the time it's just a slog and always has been.
Maybe an unpopular opinion, but the article mentioned very low skills jobs as courier, assembler, clerk.
There is a reason why those people are doing job like these instead that better jobs.
Some people are just not interested in doing their work correctly, some other are not skilled enough.
In Germany you have quite high minimum wages. Unions and works committees are quite common. Labor protected laws are quite strict. Sure, not every job is fun, but living with low income is not as bad as in the US. So, are people better at their jobs? Nope. Do people work better just because you pay them better? Nope. Should people get paid better, especially those with shirty jobs? Yes - of course. But there’s no reason to believe this would improve quality of work.
I have been in the workforce for almost 30 years now and I believe that everybody is getting more squeezed so they don’t have the time or energy to do a proper job. The expectation is to get it done as quickly as possible and not do more unless told so.
In SW development in the 90s I had much more time for experimentation to figure things out. In the last years you often have some manager where you basically have to justify every thing you do and always a huge pile of work that never gets smaller. So you just hurry through your tasks.
I think google had it right for a while with their 20% time where people could do wanted to do. As far as I know that’s over.
People need some slack if you want to see good work. They aren’t machines that can run constantly on 100% utilization.
The gig economy is way worse than the author describes.
Gig workers can't advance with the companies they work for.
Gig workers can't build a network with their coworkers because they don't have coworkers...and there's a good chance that they are competing for work with other people working for the same company.
There are dead end day jobs, and then there is gig work.
I think a lot of commenters here are projecting this article onto their work lives as tech office workers, but it's really more about the world of unskilled and semi-skilled service/gig workers, like handymen, furniture assemblers, delivery drivers, and so on.
All these things can be true and they reinforce each other: The jobs suck <-> The people willing to do them aren't very happy, skilled or competent <-> The pay is minuscule. And we can't seem to get out of this Nash Equilibrium.
I’ve had similar frustrations with gig economy services. A while ago, i hired someone from TaskRabbit to set up a standing desk. i thought it would be an easy process, but the assembler showed up late. then he had a hard time following basic instructions, and he also left halfway through, saying he had another job to go to. I finished the assembly myself at the end.
then i realize these platforms don’t support skilled, well-paid workers. they focus on cheap convenience, which often results in poor quality. the issue isn't just that people struggle with their jobs. it's that the system makes it hard for them to do good work.
Now I hire local professionals, even if they cost more. Their experience and trustworthiness save me time and frustration.
> At Fred Meyer, our local Kroger-owned grocery store, a bagger in his 70s put all my frozen items in a normal bag, and my chips in the cold storage bag I’d brought from home.
A) Having to work a job (obviously not done out of passion) 70+ is really disheartening B) I don´t understand why this even is something that has to be done by a worker. I bought the groceries. I know where I want my stuff in my bags. Or I just toss them back in the cart and load it properly at the car.
I recently retired after 45 years in tech. I started out in 1978 at Bell Labs. I have had great jobs and terrible jobs. Great bosses and horrific bosses. And all the things in between. I did not just survive, I thrived and beyond and worked at 3 start ups and a bunch of other companies large and small. What I learned is to not to be afraid. Regardless of what is happening around you. Fear is the enemy. Don't be afraid to be weird or crazy or whatever is causing you to be timid.
I agree with the author's point, which basically boils down to "pay peanuts, get monkeys."
But I think another large issue is a deep lack of respect at these jobs, in every way. They are impersonal, they are short-term, you are a cog in a machine, they don't know your name, the customers don't know your name, they don't care about you, you are replaceable, you don't care about the work, why would you?
Customer service across the board is in free-fall. Just the other day I was met with a Chipotle worker who was visibly frustrated that I ordered a burrito instead of a bowl. A little thing, but holy shit.
I guess when wages don't add up to a viable life, resentment and carelessness spread like wildfire.
Very good and insightful article, but suffers from a weakness: it implies that the problem can be solved by everyone just buying from the ones whose workers are doing the job well.
This is not the case. The evidence that the "free market" does not "regulate itself" (at least not in favor of the many) since the 2008 recession is beyond refutation: we need pro-worker governments stepping in.
Labor laws in the US are outdated, not being updated, and not being enforced.
Companies exist to make money. If the company's environment permits it to exploit people to make money? It'll do it just to not get outcompeted.
Delivery drivers' pay should be higher - the cost of delivery should drive some percent of people choose pickup. Bed assembly being impossible due to the wrong part being sent should cause recourse for the bed assembly company/staff.
Everyone involved is doing their best, but it's a bit dire lately.
The problem is with work ethics, not with jobs.
In Japan, it's impressive to see how people perform even the most menial jobs with dedication. It's the Yoda approach: do or do not. If you do a job, do it well. So, you will see people whose job is to stand in the rain and watch over a construction site exit making sure people in the sidewalk do not get run over by trucks exiting the site, doing their job with utter dedication. Even if it rains. Even if the job is crappy. I'm sure these people would rather have a different job — but as long as this is the one they have, they will sure as anything do it well!
This makes me think of The Sort, coined by the venerable patio11.
The types soft skills it takes to to be effective in the kinda crappy jobs described by the author can command much better remuneration in any number of other roles, and society has gotten much better at efficiently allocating that human capital.
The thing is if someone prepared for an interview and cracked the job, they have to be good at it. I have realised that it's often our perception of them which makes them bad at the their jobs. Similar to how we usually blame motivation when the actual problem is clarity of role or job. If we believe in the motive behind it and have clarity of our role in it, motivation does not remain an issue.
We make the jobs bad by not being able to properly share the incentive behind it, what good it brings and to whom. Most of the time people don't want to work because they don't see the ROI in it.
Except paying more for a service doesn’t guarantee better service. I have hired local handymen at $75 per hour and they have been equally bad with fake reviews.
North Americans (my exp only) value cheap goods and services so highly, they don't care how the sausage is made.
Contributing factors that I didn't see discussed yet are the increasing stratification of job descriptions, along with reduction in autonomy to break out of your stratum (combined with incentive not to). This creates workers with an extremely limited view of the whole picture, and lack of interest or ability to do anything outside their job description to fix your problem.
I've heard that Ritz-Carlton does the opposite: they empower employees at all levels to address any customer's concern. This, I believe, is how it should be. https://ritzcarltonleadershipcenter.com/2019/03/19/the-power...
Gig economy employment model works great for Amazon’s end product - the other companies have just executed poorly
I used to use airtasker a lot.
One thing I noticed is that the people doing airtasker full time, rushed a lot.
I really don't think the platform is for them.
The 2 - 3 people who did the best work, were already people in that trade, doing professional work (often self employed), but using the app to book up just their slack time.
One time I had a professional lawn care company come through and do all my garden maintenance, just to keep the apprentice busy. The job was just for lawn mowing. But unlike the other people on the platform, these guys never wanted to hear from me again. They dont need my business on an ongoing basis.
That Wayfair scenario is very familiar to me. I had a really similar experience with them delivering a table and chairs. They stayed for a shockingly long time to assemble them. I figured it was just really hard to assemble. That was somewhat true.
However, when I looked at them, I was shocked at how shoddy the work was. Cross braces were installed backwards. Seat bottoms had huge gaps from the underlying support. Some screws were literally just missing, with parts that would just flop. A lot of this stemmed from not paying attention to the instructions, which specified really specific sequences for putting in the screws, leveling, then tightening. Those steps were obviously engineered to minimize misalignment, but this crew thought they knew better... sigh
I didn't ask for a new crew, as I didn't trust them to send a better crew. Instead I just spent a good evening redoing quite a bit of the work.
"no one wants to work anymore"
No one ever wanted to work, we just had to in order to pay the bills. Sometimes work can be gratifying, but most of the time it's just a slog and always has been.
Maybe an unpopular opinion, but the article mentioned very low skills jobs as courier, assembler, clerk.
There is a reason why those people are doing job like these instead that better jobs. Some people are just not interested in doing their work correctly, some other are not skilled enough.
In Germany you have quite high minimum wages. Unions and works committees are quite common. Labor protected laws are quite strict. Sure, not every job is fun, but living with low income is not as bad as in the US. So, are people better at their jobs? Nope. Do people work better just because you pay them better? Nope. Should people get paid better, especially those with shirty jobs? Yes - of course. But there’s no reason to believe this would improve quality of work.