Broadcom loses another big VMware customer

(theregister.com)

144 points | by belter 16 hours ago ago

107 comments

  • bityard 15 hours ago

    They are not the only ones. The company I work for uses a LOT of VMware. Mind you, VMWare has ALWAYS been expensive. To the point that in a lot of cases, you can end up spending more on VMWare than the hardware that runs it. I long ago crunched the numbers and came to the conclusion that unless your workload really does require the kind of exceptional storage, networking, and HA integration that VMware (claims to) provide, you are better off using an open source solution for your VM infra and hiring a couple of extra engineers to manage it.

    When it was time for our contract to renew a few months back, our licensing and support quote was 3x the previous year and Broadcom would not budge, even a little. They said take it or leave it. Well, we left it.

    There is a big internal effort now to get us off of VMware and onto Kubernetes and OpenShift. Our whole fleet of VMware is still running but we're on borrowed time as we're on our own if any major technical issue comes up.

    • SSLy 15 hours ago

      OpenShift costs as much as post hike VMware

      • nazgulsenpai 13 hours ago

        I didn't see the numbers but at our company the savings of moving virt to OpenShift from VMWare were (allegedly) significant. Plus there was something about not having to renew subs for RHEL on the VMs that would be a cost savings as well. So I guess it depends.

      • gamblor956 15 hours ago

        Not necessarily. Red Hat negotiates prices with customers. If your company is paying as much for OpenShift as they would/were for VMware, they need to hire better negotiators.

        • belfalas 14 hours ago

          Hmm no. My $dayjob got quoted a nice price only for them to rug pull later. Also it’s not Red Hat anymore, it’s IBM.

          • gamblor956 9 hours ago

            That's how negotiations work. Vendor makes an offer based on their understanding of your company's needs (usually based on an RFP or initial discussion), your company pushes back on price (if its needs are met) or indicates that it has greater needs and vendors revises the offerings and ups the price. Sometimes they offer a low price to get a potential customer to bite but if they don't accept immediately they withdraw the price because that customer is going to be the kind that demands/needs extra hand-holding. (My current $dayjob does that. If a customer isn't sophisticated enough to take a good price when they're offered it, it means they're going to require a fair amount of extra work so we withdraw the price and the next offer will be significantly higher.)

            Also...it's still Red Hat. They're owned by IBM but they're still allowed to operate independently.

            But back to the original point: you shouldn't be paying as much for OpenShift as you were for the equivalent VMWare offering. We used OpenShift at my last job and VMWare at the one before it; OpenShift was cheaper than VMWare was before the Broadcom acquisition.

          • trallnag 10 hours ago

            Was le cloud a la AWS evaluated?

            • belfalas 10 hours ago

              The plan is to go native with our IaaS since they offer a native solution that is comparable to what we had with OpenShift.

              We have always been hybrid cloud and I don't see that that would change in the future. Honestly the future will probably be what was always predicted: have a set of "core origin" servers that are on-prem and then a cloud membrane around that.

              On-prem might still mean using a vendor for the actual care and feeding of hardware, there's no money in us running our own datacenters.

        • richardwhiuk 14 hours ago

          Opex is more though IME with OpenShift

    • bee_rider 14 hours ago

      How good is VMware anyway? I’ve only ever “used” VMware in the consumer use case… I think it was a demo version (maybe there was a free student version over a decade ago?). Anyway, it seemed much worse than VirtualBox (the options were less intuitive and the GUI was ugly) but then I don’t think I the user they were targeting (student playing around in Linux).

      • jen729w 13 hours ago

        > the options were less intuitive and the GUI was ugly

        Oh I see you tried our enterprise software. Welcome!

        VMware is bananas. One console runs thousands of VMs across hundreds of physicals in dozens of data centres. VMs can, and do, move around at will thanks to vMotion. Need to upgrade this physical host? Just vMotion its guests somewhere else.

        Oh and it’ll replicate all of this for you, live. So if one half of your data hall goes down, it doesn’t matter.* Your users don’t even notice.

        And many, many other features that Virtualbox can’t touch.

        (*Well, someone like me is having a bad day, but you know.)

      • bigstrat2003 13 hours ago

        VMware is amazing. There's a reason everyone flocks to it.

  • jmull 14 hours ago

    My $dayjob is freaking out about the new cost of VMware.

    I suspect Broadcom's plan is to figure out just how much they can bear and cut a deal along those lines.

    That would totally work -- we're neck deep in vmware, and there's no easy way out -- except that there's a kind of network effect at play.

    Support is huge for us. In the beginning, we developed expertise in vmware (particularly in regard to our products), and guided our customers to it as well. Customers were happy to follow our recommended/supported option, and we were happy supporting it. (The support ain't cheap!)

    But our customers, by-and-large, are smaller and somewhat more nimble, meaning many will be unable or unwilling to do a deal with broadcom, and will insist on switching away. I suspect new customers will lead the way... there's no way we're going to walk away from a deal because the customer refuses to pay for vmware, and we probably can't afford to eat that cost for them. So we're going to start gaining expertise and supporting other vm platforms. I think we'll follow our original pattern: settle on one, gain expertise, start using it in support, then test and dev, and steer our customers to it. At some point we'll realize we know how to get rid of the rest of our internal use of vmware, AND realize we can sell remaining customers support to switch away from vmware themselves. Once that happens, I think it becomes a ball rolling down hill, and things will accelerate quickly.

    There are a couple reasons this isn't like Oracle, BTW. For one, with Oracle we're 10,000 ft below the surface with Oracle-provided air tanks. Second (I guess this is the main thing), Oracle is our problem, not our customers'.

  • hn_throwaway_99 14 hours ago

    I have to wonder if stuff like this will, over time, force companies to be extremely wary of any tech that eventually falls into the "extremely difficult to remove" category, and have companies instead requiring open source solutions and then separate contracts with support companies for those solutions.

    It's just further re-emphasizing that it doesn't matter how good your vendor is now, they will probably eventually get acquired by a company attempting to squeeze every last penny out of you. And their cost-benefit calculation is no longer based on how much unique value the software is providing, but it's instead about how much of a PITA it is to migrate off said software.

    • eitally 14 hours ago

      Dating back 10-15 years, that premise was exactly what drove the enterprise shift away from a Microsoft stack (.Net + SQL Server + Windows Server) to a LAMP stack (where the L-A-M-P were each substitutable by various OSS options). It required a lot of reskilling in the enterprise, but after everyone was up to speed on the fundamentals of the new architectures and comfortable programming in Java/Python/Javascript/PHP it made learning all the newer things to come even easier. It also set the stage for companies like Canonical and Redhat to create viable commercial businesses wrapping FOSS software in enterprise support.

      Where we are now is on the cusp of starting another of these lock-in rejection cycles, but where the lock-in isn't at the OS or devtools layers, but at the data/analytics layer and with IaaS or PaaS having become unreasonably expensive alternatives to on-prem data centers [for many enterprises].

      It'll be interesting to see how things evolve for Snowflake & Databricks (as well as Pega, C3AI, and similar), and whether CIOs start placing bets on their own team creating their own solutions using FOSS tooling on-prem, leaving public cloud as the domain of things like ERP & whatever SaaS business software they license.

    • QuiDortDine 7 hours ago

      You just described vendor lock-in. It's never fun, but it's usually a known factor for any competent decision-makers. Sometimes "good for now" is good enough...

    • rawgabbit 14 hours ago

      Umm. The contingency plan for any big corp is to continually plan to migrate off a legacy system. It takes forever for big corp, if they don’t have a contingency plan now they will never have it. He wants to drop a bunch of run books on people and tell them go do that. He only wants configuration and does not want any development.

      • hn_throwaway_99 14 hours ago

        Did you respond to the wrong comment or something? I have no idea who "he" is in your comment.

        • rawgabbit 12 hours ago

          Sorry I meant the CEO and non technical types. They want to buy software and configure it so they can easily switch vendors.

  • beambot 15 hours ago

    Broadcom's handling of the VMWare acquisition gives me a renewed perspective and surprising appreciation of Oracle.

    • ebiester 15 hours ago

      Both of them are lawnmowers.

      They are looking to extract the maximum amount of money possible. I'd argue that Broadcom could extract more money with smaller uplifts but I think they are also looking to consolidate their customer base. Some of these crazy numbers may be doing just that - saying that these people aren't wanted as customers anymore.

      • throw0101d 9 hours ago

        > Both of them are lawnmowers.

        For those that do not know the reference, "Fork Yeah! The Rise and Development of illumos" by Bryan Cantrill at LISA11:

        * https://www.youtube.com/watch?v=-zRN7XLCRhc&t=38m24s

        And the lead up is entertaining too:

        * https://www.youtube.com/watch?v=-zRN7XLCRhc&t=34m7s

      • hotstickyballs 15 hours ago

        Extracting the maximum amount of money possible is the primary purpose of a company. It’s what you should expect to happen.

        • ebiester 15 hours ago

          Maximizing the long term value of the company can be at odds with extracting the most amount of money over the next quarter.

          For example, Meta could say "if you don't pay us 100 dollars per year, we will delete your entire account including all of your memories and photos across instagram, threads, and Facebook" and probably make a giant amount of money in the next quarter as people panic over losing their memories to something they considered reliable. However, it would kill the company's long term growth.

        • outworlder 14 hours ago

          > Extracting the maximum amount of money possible is the primary purpose of a company. It’s what you should expect to happen.

          Except that's not what they are doing. By all accounts (and their financial guys may disagree with me and that's ok), what they are actually doing is trying to extract more money than what the market will bear. They may succeed for a while, but it comes at the cost of cannibalizing your own business.

          • griomnib 14 hours ago

            Who knows, maybe they are thinking we’ll buy VMWare for $x, use the implicit lock in to extort customers until there’s nothing left in three years, get a tax write off, and pocket $3x.

          • this_user 13 hours ago

            They certainly are losing customers, but that also reduces costs on their side, which means lower overall revenue, but higher margins. Maybe they are trying to get rid of anyone who isn't so locked in that they cannot leave, consolidate everything around the biggest and most profitable accounts. Once you know how large that group is, you can squeeze them even further.

        • unyttigfjelltol 15 hours ago

          They're just monetizing goodwill until it's zero.

        • throw0101d 9 hours ago

          > Extracting the maximum amount of money possible is the primary purpose of a company.

          [citation needed]

          More subtle consideration: over what period of time? A quarter? Year? Decade? Other?

          The leadership at Boeing tried to maximize numbers for a while, and where are they now?

          Jack Welch who is/was all about monetary results:

          > Regarding shareholder value, Welch said in a Financial Times interview on the global financial crisis of 2008–2009, "On the face of it, shareholder value is the dumbest idea in the world. Shareholder value is a result, not a strategy...your main constituencies are your employees, your customers and your products."[69]

          * https://en.wikipedia.org/wiki/Jack_Welch#Politics

        • 1propionyl 15 hours ago

          > Extracting the maximum amount of money possible is the primary purpose of a company.

          Is it really though?

          • p_l 14 hours ago

            It's really not, but certain economist pushed such idea a lot to the point people think it's a law (and pushed it in business ethics context to make it funnier)

          • wongarsu 14 hours ago

            Not really.

            For public companies the primary goal is creating the highest possible stock price, or in rarer cases high dividends. Extracting as much money as possible is a common strategy for achieving that but it's not the only one. And arguably the strategy is used way more than it should be. Boards tend to set up bad incentives for the company leadership.

            For private companies the goal is whatever the owner wants. That can be profit, but often it's about legacy. Or something entirely different. As far as we know SpaceX's purpose is indeed to create a self-sustaining mars colony

        • lenerdenator 15 hours ago

          I mean, sure it is, if you have a severe case of sociopathy.

          • redundantly 15 hours ago

            That's capitalism for ya.

            • lenerdenator 15 hours ago

              I'd say we're dipping more towards a return to feudalism.

    • lenerdenator 15 hours ago

      Don't normalize either.

  • skissane 15 hours ago

    10x price increase? Sounds like a classic Computer Associates move. I think when Broadcom bought CA they also acquired this aspect of CA’s culture, and are now applying it to products which never had anything to do with CA.

    • danudey 15 hours ago

      What I've been hearing from others is that Broadcom wants to extract the most money possible from their top 10% of customers and shed the rest.

      That said, even AT&T is jumping ship: https://arstechnica.com/information-technology/2024/10/broad...

      To think that the migration away from VMWare would cost $40-50m but have a "very quick payback" presumably means that AT&T is a gigantic customer paying a ton of money, so if they're not in the top 10% contracts worth keeping then who is?

      • kotaKat 14 hours ago

        Bad news, AT&T settled. They knew they could extort Broadcom back by going public to get their discount.

        https://www.ciodive.com/news/broadcom-att-vmware-settlement-...

        • p_l 14 hours ago

          Not everyone wants to go the court way to force a discount - lots of places are furiously looking at minimizing the time spent paying the hiked up prices.

          • bluGill 14 hours ago

            It would not surprise me if AT&T was playing with alternatives and just decided to pay up for a couple years while they learn more and figure out how to migrate. It is likely that the alternatives - with the influx of customers dropping vmware - get enough better in a couple years that vmware is much better.

    • worewood 15 hours ago

      Looks similar to what was Boeing and McDonnell Douglas. They even said McDonnell bought Boeing with Boeing's money. Looks like CA bought Broadcom with Broadcom's money

    • pjmlp 15 hours ago

      I lost track of CA after the whole Clipper acquisition, and trying to make a VB alternative out of its Windows version.

      • skissane 14 hours ago

        In the mid-2000s I worked for a place where we were paying exorbitant annual license fees for this CA eTrust LDAP we hardly used. We mainly used Novell eDir and Sun JES LDAP, we were so happy when we could migrate the eTrust to Sun. Later on, Sun JES got replaced by Oracle Internet Directory, and Novell eDir got replaced by AD.

        Say what you like about Sun or Oracle or Novell, their pricing was much more reasonable than CA’s. Plus we were a public university, and CA didn’t seem to believe in education discounts, whereas Oracle gave us a standard education discount of over 90% off list price.

        CA was famously the place where mainframe software went to die. When I worked for Oracle, I had some very limited exposure to CA TopSecret and ACF2, which are mainframe security products (RACF competitors) that CA bought, which an Oracle product I was working on integrated with. No idea what the licensing was but I’m sure it wasn’t cheap.

    • spoonjim 15 hours ago

      If you see an enterprise software product starting to decline, as VMWare has in the cloud era, then sometimes the "best" (but evil) thing to do is just milk your customers as hard as you can. Just squeeze every penny out of people who are stuck with you. Any migration of a large enterprise will take several years so you can just get all that money in one big go and then shoot the product in the head.

      • airstrike 15 hours ago

        If you see a tenant starting to complain, like that one who’s been in your building for years, then sometimes the "best" (but evil) thing to do is just milk 'em for all they’re worth. You jack up the rent—ten times what they’re paying now. They ain't got no choice. Ain’t no place for them to go, so you just squeeze every penny outta ‘em. It’ll take ‘em years to find a new spot, so you got plenty of time to take all that cash in one big lump. And once you’ve wrung ‘em dry, you just tell 'em, 'Thanks for your business,' and throw 'em out. Nothing personal, kid. Just how the game’s played.

        • jodrellblank 12 hours ago

          "Person tries to parody landlords to make them seem almost cartoonishly evil, but seems out of touch because they are just describing everyday landlords and things happening all around".

          https://duckduckgo.com/?t=ffab&q=rent+uk+news&iar=news&ia=ne...

          "My landlord's 34% rent rise felt like an eviction" - BBC on MSN.com|6 days ago

          "UK households who rent face £200 being added to payments" - Birmingham Mail on MSN.com|12 days ago

          "Rents now 'unaffordable' across most of the UK" - PropertyWire|5 days ago - "Monthly rents have been labelled 'unaffordable' in every region of the UK except for the North East, data from analytics company TwentyCi has revealed. The ONS [Office of National Statistics] defines a rental property as affordable if the median rent is 30% or less of the median income of private renting households."

          "UK Cities See Rents Surge More Than 40% in Four Years" - Financial News|7 days ago

          "Revealed - where rent has risen over 30% in the past year" - lettingagenttoday.co.uk|7 days ago - "The figures show that, across Britain, the average monthly cost of renting has increased by 8.7% over the last 12 months"

          "UK tenants hit by highest inflation in September" - The Financial Times|5 days ago

        • knome 14 hours ago

          this just makes me wonder if there could be a good way to publicly track tendency towards such malignancy.

          reputation tracking for the mostly anonymous relationships we have with businesses these days can be difficult.

    • fred_is_fred 15 hours ago

      Hock Tan runs it like a hedge fund. He will squeeze these products until they are dry and move on.

      • nradov 15 hours ago

        What you're describing is more like private equity, not a hedge fund. Hedge funds are generally passive investors and don't usually drive product pricing in their portfolio companies.

  • Havoc 14 hours ago

    Still don’t get what the point is. You can temporarily squeeze the locked in customer for good quarterly numbers but in long run youre just fucking up your business permanently

    • whynotmaybe 14 hours ago

      What is "long run"? Oracle has been doing this for decades.

      For some companies, the migration from oracle to anything else would cost too much and hard to justify in some places, especially government. It's the same for VMware, It will takes many years for some government agencies to replace it with something else.

      I'm guessing Broadcom is going the same way. They can't compete against cloud migrations or open source alternatives.

      So as you said, they're squeezing locked in customers, the fastest they can until they've all migrated... Or until some decided that keeping it at that price was still a better ROI than migrating.

      I don't think a lot of people will start a new VMware data center in the years to come.

      • jodrellblank 14 hours ago

        That was Broadcom's plan all along, they weren't buying VMware to compete, they were buying it to wring more than $61Bn from the customers who are stuck.

        This[1] from 2022 says "Broadcom's stated strategy is very simple: focus on 600 customers who will struggle to change suppliers, reap vastly lower sales and marketing costs by focusing on that small pool, and trim R&D by not thinking about the needs of other customers – who can be let go if necessary without much harm to the bottom line. The Register offers that summary based on Broadcom's own words, as uttered at a November 2021 Investor Day."

        and "Krause said Broadcom is content to have those 100,000 customers "trail" over time."

        [1] https://www.theregister.com/2022/05/30/broadcom_strategy_vmw...

      • bachmeier 14 hours ago

        > Or until some decided that keeping it at that price was still a better ROI than migrating.

        And then at the next renewal, when the price goes up 3x, the cost of a one-time migration will look cheap - to the new executive that's in charge at that time.

    • rawgabbit 14 hours ago

      Execs meet their target to get their outsized stock options. The Board gets theirs too. The short term investors got theirs too. It is irrelevant that the company is a burning wreck of its former self and customers and employees are saying WTF. This is the reality of Shareholder Primacy.

      https://en.m.wikipedia.org/wiki/Shareholder_primacy

    • dboreham 14 hours ago

      Not thinking like a psychopath.

  • czhu12 14 hours ago

    Can someone explain what VMWare does so well that allows them to do this for someone totally uninformed? No where I've worked at has used VMWare, but everywhere I've worked used containers or VM's of some sort.

    Even in the early 2015's kubernetes was mature enough to run production workloads. Any issues that did come up were with our own application code, never the orchestrator.

    I never found myself thinking that it would be nice to have a close sourced expensive option to reach for.

    What area does VMWare excel so much to justify this pricing power?

    • KingMachiavelli 13 hours ago

      VMWare is far easier solution for normal enterprises than K8s. K8s more suited for having many small VMs that can be quickly deleted and recreated i.e modern microservice architecture. vSphere & friends is more targeted for running very large database, oriented application that need high uptime and are very long lived. VMWare can live migrate a running OS between physical hosts so that you can have continuous uptime. VMWare works with any OS so it's especially used by any Microsoft based orgs which the majority of hospitals, schools, government offices are.

      If you are deploying enterprise apps from the 1990-2000s you use vSphere, if you are building your own SaaS product then you use K8s.

    • duskwuff 13 hours ago

      Kubernetes demands a cloud-native approach - VMs are deployed from container images, nothing has persistent storage by default, network interfaces must be declared, etc. VMWare tolerates more conservative approaches like hoisting existing physical machines into VMs while leaving everything running on them unchanged. It's less sophisticated on a technical level, but it's also an easier "sell" for companies with an established technology stack that they may not want to change right away. It's also potentially a better fit for organizations which need to run Windows infrastructure (e.g. AD servers, mail servers, etc) which can't be hosted in k8s.

    • DaiPlusPlus 13 hours ago

      > What area does VMWare excel so much to justify this pricing power?

      My experience is only with VMWare's desktop-virtualization tools, but hands-down they have the best integration features and services, especially for... uh... "retro" small-business computing needs (in my case, it was the only way I could get a VM running Windows Server 2003 to work - which I needed in-order to be able to run a Progress-based CRM).

      I find it odd that Microsoft's own virtualization/Hyper-V stuff is useless if you're wanting to run older versions of Windows, especially XP/2000/2003 (as Hyper-V was a post-Vista/WS2008 thing); it's not just the lack of drivers, but the lack of absolutely-essential integration features like USB port forwarding and "real" GPU emulation (because Hyper-V's "Enhanced Session mode" doesn't actually show you the local-console desktop: it's all just using a special mode of RDP).

    • eitally 13 hours ago

      If you actually literally meant "or VMs" in your statement, I'm curious what sort they were that were not VMWare?

      VMWare absolutely owns this market in the enterprise. It's been reliable, it's well-supported, there's a huge ecosystem of vendors and integration partners around it, and it's been the no-brainer choice for virtualization for CIOs since about 2010 (or earlier!).

      • czhu12 13 hours ago

        Yeah so we used Vagrant way way back in the day to have an easy way to distribute dev environments. Definitely not an expert here as to all the alternatives, but for what we had, the devex felt fine.

    • INTPenis 13 hours ago

      I've been a user and admin (not architect or SME) of VMware for over a decade and what strikes me is the reliability.

      With that said though, I think a lot of customers using VMware don't really need all the features of VMware. They could get away with something simpler and cheaper.

  • czscout 14 hours ago

    It really does seem as though Broadcom is entirely shifting VMware's focus the the top 5 or 10 percent of customers who probably make up the vast majority of the actual profits. The message they've delivered time and time again to businesses outside that group is pretty simple "go away" price.

    • silvestrov 13 hours ago

      Problem is when the expunged 90% creates a market that gets filled with a cheaper product that also can do what the top 10% needs.

      Then VMware dies because it cannot decrease prices anymore due to lack of volume.

    • danieldk 14 hours ago

      It seems like it, making VMware Fusion and Workstation free seems to fit with that strategy.

      A bit of nostalgia: my first VMware product was VMware Express for Linux. It was a stripped down version of Workstation (probably 2.0?) that could only run Windows 95/98:

      https://web.archive.org/web/20010124081300/http://www.vmware...

      Does anyone remember Win4Lin 9x (based on SCO Merge)?

  • Syonyk 16 hours ago

    > A bill from Broadcom for ten times the sum it previously paid for software licenses was one of them. Beeks's customers also told it that VMware was no longer seen as essential infrastructure.

    No real surprise there. As long as the bill for infrastructure remains sane, nobody is going to put in the effort to change out important parts of your arrangement, instead sticking with a "Well, we know this works, and we know how to deal with it..." approach.

    If they'd raised the bill somewhat - 50%, 100%... people probably would have stuck with it. But to jack it an order of magnitude, well, now it's worth putting the engineers on the project to find a cheaper solution (that may very well be better - virtio vs what VMWare is using... I certainly prefer virtio for most of my storage and networking needs).

    > The tech team also warned management that the quality of VMware's support services and innovation were falling.

    I mean, the writing was on the wall, you don't buy out a product and jack the prices 10x if you plan to actually support it. It's pure "value extraction" at that point. Sad, really, because VMWare has a lot of nice features behind it and has been a well thought out bit of virtualization software throughout the years.

    I had the displeasure of having to update a VMWare install on a laptop recently (VMWare Player had been perfectly fine, which was discontinued, Workstation is now free for personal use, but you have to register with your full physical address to download it, and I just want to run the VM I use to talk to my car, please...). I can't say I'll be considering them for anything going forward.

    • jsheard 15 hours ago

      > Workstation is now free for personal use,

      It's now free period, even for commercial use, and even if you want to pay for support they won't take your money anymore once existing contracts expire. In other words Workstation is probably going on life support and won't have any significant development going forwards.

      https://blogs.vmware.com/cloud-foundation/2024/11/11/vmware-...

      • p_l 14 hours ago

        AFAIK they also discontinued VMX in Workstation, so next versions are just going to use KVM?

    • danudey 15 hours ago

      I posted this link in another thread, but AT&T claimed that their VMWare costs were going up 1050%, so that tenfold increase lines up with this one.

      https://arstechnica.com/information-technology/2024/10/broad...

    • ctoth 15 hours ago

      > Workstation is now free for personal use, but you have to register with your full physical address to download it

      Next time you need to do this, you can also choco install vmwareworkstation :) if you have Chocolatey.

      • Syonyk 15 hours ago

        That appears to only work on Windows as the host OS - I was running Windows as a guest, for some GM specific software. I normally use KVM and the RedHat VirtIO drivers for running Windows, but for some reason the VCX Nano doesn't seem to like the USB drivers in that configuration, and VMWare works.

    • sofixa 15 hours ago

      > The tech team also warned management that the quality of VMware's support services and innovation were falling.

      It's worth pointing out that VMware haven't been innovating on their core product for many years. The last major feature they added was vTPM, in 2018.

      We're almost in 2025, and they still don't have an identity and metadata service available that can attest VM's identity in front of third parties, or any way to securely introduce secrets into VMs. AWS had this in 2012, and it's honestly embarrassing that VMware have done nothing about it.

      And support has been atrocious since at least 2015. I remember when I had to debug myself driver issues, because the people at VMware put a network card with a broken driver on their "Hardware Compatibility List", and then played dumb for a year of reports that the bloody driver is broken. The hosts kept crashing, or even more fun, silently stopping to process network traffic. And of course nobody at VMware's or Dell's support had any idea what's happening, even though there were abundant reports all over the internet and various forums about this.

      • mnau 15 hours ago

        Pat Gelsinger - CEO of VMware 2012-2021.

        I have read few comments that he wasn't great at it (no personal knowledge). Combined with Intel stuff...

        • achierius 14 hours ago

          My understanding was that he did a very good job. There's a reason VMWare has all these customers for Broadcom to now lose.

          • sofixa 14 hours ago

            > There's a reason VMWare has all these customers for Broadcom to now lose.

            Inertia? I was a part time vSphere admin at an MSP 2015-2022 and the solution was overwhelmingly underwhelming, with lots of bugs, rough edges, and some of the worst APIs I've ever seen. There was almost no innovation in that time period, and they even managed to bungle an REST API (which was billed as some sort of revolution, in 2015/2016).

      • justsomehnguy 14 hours ago

        > that can attest VM's identity in front of third parties, or any way to securely introduce secrets into VMs

        The last thing I want is for a hypervisor to handle some secrets or manage identities.

        This is OS/app level job, not a HV one.

        • sofixa 13 hours ago

          And how does the OS/app prove who it is? How do you get the secret zero inside? You can orchestrate something with your config management tool, but there's no nice way of doing it without having to also handle rotation afterwards.

          It works marvelously in AWS, GCP, Azure. It allows for an extremely secure and low maintenance solution to that existential issue.

          It's a perfect thing for the platform to handle for you.

  • bastard_op 9 hours ago

    VMWare is/was the early on easy button for windoze-only admins and managers to have an eazy button for Linux virtual services without calling it Linux or having betray allegiances to Redmond like a dirty secret. It's usually the enterprise space that is lazy and unwilling to look at open source solutions, or change at all usually. Just pay the tax like a good shakedown.

    Broadcom bought VMWare knowing they'd trap most into existing contracts as whales, and knew most would bear the cost increase regardless.

    Few casualties, so what - look at them profits.

  • BobbyTables2 10 hours ago

    Having worked with Broadcom (in a major vendor) — I only wish them the worst and hope the losses become too rapid to count.

    They are the second shittiest company I’ve ever dealt with — only recently outdone by Intel/Altera.

  • glitchc 15 hours ago

    Wouldn't a slow boil have been better than a massive price hike? Raising the price by 50% would be palatable to most medium to large orgs as the cost to switch is greater. And it would still net a nice chunk of change for Broadcom.

    • cjbgkagh 15 hours ago

      That would give people time to leave, this is a gouging from people who are forced to pay because it takes them a long time to engineer around it. You cant repeatedly gouge them so better make it count.

      • eastbound 15 hours ago

        Can’t wait to see when AWS does it. Because it will happen to others, to every single Cloud product. Or GitHub or Atlassian.

        • Syonyk 15 hours ago

          They've already long since done it.

          Cloud is staggeringly expensive compared to your own physical servers. Has been for all but trivial (almost toy) workloads since day 1. And that's before you pay for bandwidth.

          I was spending a decent chunk of change monthly on cloud boxes just for my personal hosting projects, and eventually realized I could get a stonking 1U box, colo at a local data center, pay for the server in the savings in a year or two, and have radically more capability in the deal.

          If you need a "droplet" type VM, with a gig of RAM, a couple gig of disk, and bandwidth, they're not bad. DigitalOcean works well for that, and is way cheaper on bandwidth than other places (1TB per droplet per month, combined pool). So I'll use that for basic proxy nodes and such.

          But if you start wanting lots of RAM (I run, among other things, a Matrix homeserver, and some game servers for friends, so RAM use goes up in a hurry), or disk measured in TB, cloud costs start to go vertical, in a hurry. It's really nice having a box with enough RAM I can just toss RAM at VMs, do offsite backup of "everything," etc.

          If you're spending more than a few hundred a month on cloud hosting, it's worth evaluating what a physical box would save you.

          //EDIT: By "go vertical," I mean "To get a cloud box with similar specs to what I racked up would be half the cost of the entire 1U, per month."

          • mnau 14 hours ago

            Sure, but comparing big cloud to physical box is kind of pointless. The reason for cloud is to save on things like reliability, compliance, maintenance, security, ease of development or scale.

            Cloud is really expensive, but so is doing it yourself. Plus there is a plethora of regulations coming this way, NIS2, CRA and so on. If a software is down, it means a lot of lost revenue or extra cost.

            If you just need pure compute or bandwidth, there no point in going to the cloud.

            How much time was wasted by customer on-premise JIRA not sending emails. It was always... a didn't get email for a long time. Ask them to check it and restart it. Or my recent Win2012 (no R2) end of support and migration. At least the customer does pay for the Extended Security Updates.

            • Syonyk 13 hours ago

              I'm familiar with the arguments for cloud. I'm also old enough to have been heavily involved in the operation of companies that did all this sort of stuff, on physical hardware, for rather less money than today's cloud offerings cost.

              And "the cloud" is not a magical wand for reliability, either. How many times a year does one of AWS's regions being down (or something with CloudFlare being down) front page HN, because a substantial swath of the internet has stopped working?

              I'm not saying cloud is never the right answer. However, I do think that anymore, it's such the "default option" that very few people even consider the possibility of hosting their own hardware somewhere. I'm pretty sure I was the first random individual to come talk to my colo in years, because it sure looks like they spun up a "shared rack" for me.

          • outworlder 14 hours ago

            The type of workloads large companies are dealing with have different constraints, compared to a homeserver and or minecraft box.

            Sure, we could use physical boxes. But those will go to procurement. The budget will have to be approved. Orders are sent to suppliers. Hardware arrives, it is a colo is not so bad, but it will be installed according to the colo timelines. If it's your own DC you may have staff on hand, or it could very likely be a third party, and now you have to work with them etc etc. It can easily take months for any non trivially sized company. In the meantime, _we need capacity now_ and customers won't wait. I can provision thousands of machines on demand with a simple pull request and they will be online in minutes. And I can do that without exceeding the pre-approved budget, because those machines may not be needed forever; as soon as they are no longer needed, they are destroyed very quickly.

            And then, a random machine fails somewhere. Do you have staff to detect and diagnose the problem? I don't care how good your monitoring system is, there are some thorny issues that are difficult to identify and fix without highly specialized staff on board. Staff that you are paying for. Me? I don't care. If a VM somewhere is misbehaving, it is automatically nuked. We don't care why it had issues (unless it's a recurring thing). That happens a few times daily when you have 5 to 6 digit number of machines, and that's either initiated by us when our system detect health check failures, or initiated by AWS (either planned or unplanned maintenance).

            Don't think just how much an individual machine costs. It's all the supporting personnel that matters, with their (expensive) specialized skills. Managing one machine is doable (I have a few servers at home). Managing 50k? You have a beefy team now, with many specialized skills. You are probably running more exotic hardware.

            You also need to measure apples to apples. You 'disk measured in TB' is a locally attached disk almost certainly. In the cloud, that's likely to be a network attached storage. That _is_ more expensive (try buying something similar for your home lab), but it gives a lot of flexibility, flexibility that may not be necessary in a homelab, but it is certainly needed in larger environments. That's what allows our VMs to be fungible and easily destroyed or recreated, as they themselves don't store any state. That storage will also be more resilient too (AWS EBS backs up snapshots on S3, with 11 nines of durability, and can automatically retrieve blocks if they go bad).

            That said, even for large enterprises, the AWS egress costs are extortionate (more so if you use their NAT gateways). And there could be uses for workloads that don't change too much where it might be a good idea to have a hybrid model, and some physical boxes (but please try to not make them pets!).

            • Syonyk 13 hours ago

              > Sure, we could use physical boxes. But those will go to procurement. The budget will have to be approved. Orders are sent to suppliers. Hardware arrives, it is a colo is not so bad, but it will be installed according to the colo timelines.

              "Cloud as a workaround for internal corporate dysfunction" is certainly a novel argument for cloud. I'm aware of the OpEx vs CapEx issues at a lot of companies, I just happen to think it's a really stupid reason to spend a lot more money than you otherwise would for some set of capabilities.

              > You also need to measure apples to apples. You 'disk measured in TB' is a locally attached disk almost certainly. In the cloud, that's likely to be a network attached storage.

              If I want to stuff 2TB of files into somewhere that's not-local, why does it particularly matter to me what the exact technology used for storing them is?

              I mean, obviously "cloud" is quite successful, and comes with the ability to be able to say "Not our problem!" when AWS is down for some reason or another. But none of the problems you talk about are new, and all of them were quite well solved 20 years ago by companies running their own hardware. Been there, admin'd that. A four-machine cluster (two web front ends doing the bulk of the compute, two SQL database servers replicating to each other, and some disk storage regularly synced between the two database servers) could handle a staggering amount of traffic when properly tuned. The same is true today, without any of the problems of rotational disk latency. SQL on NVMe solves an awful lot of problems.

              But, again, not my money to spend. I just find it baffling that a lot of people today don't even seem to realize that physical servers are still a thing.

        • outworlder 14 hours ago

          > Can’t wait to see when AWS does it.

          AWS overcharges for traffic, specially traffic going out.

          However, they have repeatedly released instances that are cheaper than their predecessors (often, higher performing too). I don't think that's out of the goodness of their hearts, as it likely allows them to refresh their fleet more often than it would be the case otherwise.

          If you are large they will work with you on pretty sweet discounts.

          So far, there's been no indications that they will pull the same move. They might, but that would be surprising. VMWare has never been cheap though.

    • Syonyk 15 hours ago

      I'm sure, according to their models (which may not have existed outside the head of some MBA sorts), this was the most profitable move, because, of course nobody would be able to move off VMWare! It's a vital infrastructure product, or something...

      Doesn't make any sense to me, but I'm not a corporate raider, either. I'd just be happy to help people port their internal tooling over to Xen or KVM...

  • itsdrewmiller 15 hours ago

    Dupe of https://news.ycombinator.com/item?id=42304955 (though this link is the original source for that article)

  • PaulWaldman 14 hours ago

    Has VMware won any significant customers since Broadcom's acquisition?

    • zokier 13 hours ago

      Have they tried to win any customers?

  • stego-tech 14 hours ago

    I did this research for CurrentCo in 2022 and published it in 2023, only to have it dismissed until pretty recently (and conveniently after Gartner research backed up my assertions - funny, that). I'm also a big proponent of on-prem/Private Cloud, so take my feedback in that context.

    VMware's biggest problems remain its lack of product cohesion and complexity relative to its cost, and while their recent conference suggested they're working to address these concerns, I worry it's about half a decade too late for it to be of value. Aria should have been a single product suite and appliance when they pivoted to public cloud, and vRealize Automate shouldn't have been so overly complex as to require professional services for deployment and maintenance. NSX seems powerful on the surface, but really only seems to thrive when the network team either relies upon it directly, or gives you a widely trunked subnet to work with and carve out. vSphere and ESXi are excellent stalwarts, but they're not as usable/automation-friendly as they should be in the modern era of IaC. Pre-Broadcom, VMware's strength was its ubiquity and core feature set for VMs relative to its pricing; post-Broadcom, not so much.

    As for the alternatives, I'm not really sold on any of them from commercial vendors.

    * Nutanix has never turned a yearly profit, doesn't support commodity hardware very well (especially if you want the full feature set), and is already expensive on its surface. The pivot towards cloud-hosted services in lieu of on-prem services suggests it's trying to emulate larger and more successful competitors, rather than focusing on its core business strategy (HCI). It's a shame, because if they went the VMware route (software only on commodity hardware), I think they'd be more successful.

    * Virtuozzo was the best commercial competitor to VMware on paper, but I never got to do a proper PoC. They're more focused on consumption-based services and XaaS, which is a plus, but I'm cautious endorsing them further as I have no direct experience with them - though I did suggest a PoC at the time, to explore their IaaS and PaaS suites.

    * OpenShift, while a very neat tool (VMs managed the same way as Kubernetes, huzzah!), doesn't really fit modern Enterprise needs either. I applaud any tooling that tries to make infrastructure scalable like containers are, but Enterprise workloads remain "VM first" for the most part, which OpenShift isn't really aiming for. If you're already working mostly with containers, I'd strongly suggest evaluating OpenShift, but most companies aren't, and Red Hat/IBM is very focused on selling VM-heavy customers on this container transition despite most of our workloads not supporting containers at all, and those that are available as containers often have strong warnings against orchestration support with K8s/OpenShift.

    * Microsoft's own stack is kind of a known quantity that I'd really only recommend if you're already a huge Microsoft customer, or rely heavily on MSPs/outsourced labor to support it. If you're not already on Microsoft, there's no reason to switch to it.

    * Proxmox was considered, but didn't make it into my final proposal due to prior evaluations not finding it Enterprise-suitable.

    * Red Hat Cockpit + KVM is surprisingly powerful! It'd be my default recommendation for SMBs, as RHELS pricing is fairly comparable to what vSphere licenses used to be, and once your engineers are onboarded into the world of Linux, they can convince you to migrate distros to something cheaper without significant disruption.

    When looking through free/Open Source projects, I initially narrowed it down to two:

    * Apache CloudStack was my 1st choice in my research, and the PoC was great. The initial buildout can be annoying, as it's typical Apache faire (in my experience anyway) of multi-page-manuals for a "quick start", but once the initial manager is up and running, the rest moves pretty quickly.

    * OpenStack was considered, but its complexity and composition of dozens of individual projects made it untenable to support in our environment.

    * OpenNebula was not considered at the time, but I've been looking into it on my downtime and considering my own PoC, since I dislike Proxmox for my homelab.

    My instincts tell me that we're a few years out from a "great reshoring" of workloads into more appropriate placements: companies reluctant to move to public cloud will do so for customer-billable workloads because they can have an easier time judging/fixing margins on it and scaling to demand, while Enterprise and stable workloads will likely move back on-prem where sovereignty and security are paramount and cost savings can be achieved through longer hardware lifespans. In that context, nobody does a particularly good job of creating a "Universal Cloud" abstraction layer to free engineers from juggling dozens of APIs, CLIs, codebases, and pipelines for each specific vendor or workload; not even Kubernetes does this well, and it's arguably the best presently-available technology suited to cross-cloud management and orchestration. Broadcom jumped the gun on price increases, because given another year or two of product improvement and shifting landscapes of both technology and geopolitics, they'd essentially have a captive audience to squeeze for higher margins; instead, we have ample time to consider alternatives that are quite comparable to VMware in capabilities, and often substantially cheaper to boot.

    • rstuart4133 4 hours ago

      > Proxmox was considered, but didn't make it into my final proposal due to prior evaluations not finding it Enterprise-suitable.

      What makes something Enterprise-suitable, or not?

  • egberts1 13 hours ago

    Broadcom is going the way of the BlackBerry.

  • brcmthrowaway 14 hours ago

    What is vmware used for? I only know the virtualbox-like tool

    • berbec 13 hours ago

      Imagine being able to centrally manage a massive fleet of these virtualbox-s and centrally control what storage, network, cpu and other compute resources get used. Throw in replication, high-availibility and a host of other features. Think on-prem AWS

  • riffic 15 hours ago

    everything is a hypervisor these days so I'm not seeing a problem for anyone who isn't Broadcom.

    • danudey 15 hours ago

      The problem is paying the hugely inflated prices Broadcom's price gouging renegotiations are demanding, while also finding money to fund migrating off of VMWare for your infrastructure.

      A lot of companies out there (Canonical's OpenStack, RH's OpenShift) are so swamped with customers wanting to migrate off of VMWare that they can't keep up, meaning a lot of companies are going to have to keep paying VMWare while they wait in the migration queue.

    • fred_is_fred 15 hours ago

      The Fortune 500 have 20 years of tooling, people, configs, setup etc in VmWare. It is a big deal for them to switch, it's also a big deal for them to pay 10x.

      • riffic 14 hours ago

        I pity the giganto-corps. Everyone saw this coming though.

        • bluGill 14 hours ago

          Including [many of] the big corps. However if it takes 5 years to migrate and your current contract is for 3 more years that leaves 2 years of higher prices.

  • 16 hours ago
    [deleted]
  • late2part 15 hours ago

    [flagged]

    • talldayo 14 hours ago

      Pat Gelsinger did not create VMware, and he is very obviously not responsible for Broadcom's actions as the present owner.