GoDaddy also never gave me the domain I tried to buy. What is legally bonding them over delivering their promises ? What can we do ?
It's like calling an Uber, agreeing on the price, and then having the driver increase the fare by 200x while you're already in the back of the car.
It’s worse than this because they are just parking virtually domain names and all they have to do to know if the demand is here (before jacking up the price) is to fake such sells
> Apparently, this domain was owned by a seller who listed the domain under Namecheap's 'Buy Now' tool, which according to NameCheap, is only intended for fixed price, non-auction sales.
Perhaps I am an asshole, but seems like they sold their domain for $31, you bought it for $31 and that's that. Good on you to offer $3900 but for $8000 I would pay some lawyer to put them on notice.
Sadly this is all too familiar in the world of specialist TLDs. I had it with a fairly short word domain name. The registrar cancelled my order, even though it was listed in their system at a specific price that I paid. I just don't think they check the data of what they're listing and instead choose to just cancel any orders that they can't fulfill.
The seller should be banned under the Namecheap TOS. Furthermore, Namecheap should offer this buyer assistance and credit towards a future purchase of a domain as a good will gesture.
Don't businesses need to honor prices that they advertise, unless there is some clear indicator that it is a mistake? (Speaking about American businesses and American consumer protection laws here)
That's too bad; I'm a fan of Namecheap as well. This sounds like a breakdown in process. I hope you at least get your $31 back, even if you aren't able to buy the domain for that amount.
Pricing mistakes do happen, and Namecheap as an intermediary here (instead of being the actual seller of the domain) is in a hard place to honor that mistake.
You need to escalate this to the support tier where people are allowed to use their brains. Possibly writing to their legal department would do the trick?
This post made it to the front page, but it looks like it's been removed and isn't being shown. Would anyone happen to know why that is? Assuming it's because I created a new account to post this, but I'd hope that my post wouldn't be completely deranked just because of that?
Ask for a cash refund. They will probably refund. Initiate a chargeback if that doesn't work. Take the emotion and distain out of it. The world is enshittified!
That’s very disappointing and Namecheap should investigate and take legal action against this seller if there was fraudulent activity. If there isn’t a consequence there isn’t a point to their website.
GoDaddy also never gave me the domain I tried to buy. What is legally bonding them over delivering their promises ? What can we do ?
It’s worse than this because they are just parking virtually domain names and all they have to do to know if the demand is here (before jacking up the price) is to fake such sells> Apparently, this domain was owned by a seller who listed the domain under Namecheap's 'Buy Now' tool, which according to NameCheap, is only intended for fixed price, non-auction sales.
Perhaps I am an asshole, but seems like they sold their domain for $31, you bought it for $31 and that's that. Good on you to offer $3900 but for $8000 I would pay some lawyer to put them on notice.
Sadly this is all too familiar in the world of specialist TLDs. I had it with a fairly short word domain name. The registrar cancelled my order, even though it was listed in their system at a specific price that I paid. I just don't think they check the data of what they're listing and instead choose to just cancel any orders that they can't fulfill.
The seller should be banned under the Namecheap TOS. Furthermore, Namecheap should offer this buyer assistance and credit towards a future purchase of a domain as a good will gesture.
Don't businesses need to honor prices that they advertise, unless there is some clear indicator that it is a mistake? (Speaking about American businesses and American consumer protection laws here)
That's too bad; I'm a fan of Namecheap as well. This sounds like a breakdown in process. I hope you at least get your $31 back, even if you aren't able to buy the domain for that amount.
Pricing mistakes do happen, and Namecheap as an intermediary here (instead of being the actual seller of the domain) is in a hard place to honor that mistake.
You need to escalate this to the support tier where people are allowed to use their brains. Possibly writing to their legal department would do the trick?
This post made it to the front page, but it looks like it's been removed and isn't being shown. Would anyone happen to know why that is? Assuming it's because I created a new account to post this, but I'd hope that my post wouldn't be completely deranked just because of that?
What did their customer service tell you when you contacted them? Edit: after the experience told here.
I had to switch from namecheap to porkbun when they decided to get all political. Vote with your wallet.
get with your state attorney generals office, this is bait and switch and it is highly illegal.
I've been a customer there for years, too. Any suggested alternatives?
You bought a domain where the price ($31) was listed in error. As the $3900 charge never went through there was never a purchase at that price.
It's not clear what happened, but Namecheap does not owe you anything and there are a plethora of court cases to back them up on that.
Ask for a cash refund. They will probably refund. Initiate a chargeback if that doesn't work. Take the emotion and distain out of it. The world is enshittified!
If you are up for a fight see this comment https://news.ycombinator.com/item?id=41949905
And thanks for the warning!
That’s very disappointing and Namecheap should investigate and take legal action against this seller if there was fraudulent activity. If there isn’t a consequence there isn’t a point to their website.
Yeah, don't buy that one