For example, when I have a Planner Task opened in Teams and I get a call the Task disappears without being saved in favor of the call.
I my opinion, Microsoft should stick to the core functionallity of Teams (communication) and should stop implementing a new browser/OS/platform for everything.
But good luck and success for your Ticketing System!
I am sure there are good reasons for using MSFT Teams, but as a user I passionately hate it -- how sluggish, confusing and unstable it is, so if anything using it Teams less would be better from my personal point of view.
Same experience when i had to switch to Slack. Confusing and weird. Its what you get used to. Teams was very slow and buggy before, but in the last 1-2y its actually stable and fast.
Teams consistently fucks up the formatting and the UI jumps all over the place. Chatting is a solved problem, I don't know how big corporations fail at this. Microsoft even had good chat programs like Messenger.
I use it on Linux, and it's still bad.
They recently removed the .deb version of Teams and now there is only a chrome version of the app. It is a bit more stable, but still not in any way comparable to slack
I notice OP account was created 2 hours ago (as of 9:54 am UTC). Maybe enforce minimum karma to Show HN? 50 or 100 points should suffice to show someone is serious enough about a community to want to show something
I don't think it is a bug in Firefox for Android. I was able to reproduce similar behavior in Safari (iOS 18, iPhone SE 2020) and Google Chrome for Android.
For the readers: please keep scrolling past the vast nothingness until you hit the page contents.
We use ClickUp (it's feature rich but slow and often very buggy) and I hate it for project management -- I'm also the person who decides what software we use in work. OPs is limited to Microsoft Teams so this is a non starter for us.
GitHub Projects, Linear, YouTrack, Plane and JIRA are all ones I have scribbled on my short list -- so far Linear seems to be magnetic north for me.
Anyone have suggestions that are good alternatives?
Yeah -- and a some constraints. We don't want to spend any more than $10 per user per month and must support SSO for our Google workspace accounts. Other than that it's pretty much standard project management stuff for managing Sprints and hosting some docs.
The premium plan has a quota of approx. 4 tickets per day which feels quite low for a tool used by a company. What happens when someone submits a ticket but the plan has used up the quota? Does it just get deleted?
Says here[1] you won't be able to create new tickets. Which is a bit surprising, I would have expected something usage-based with so few included. Like you get 100 included and then you pay per additional 100 or whatever.
Btw the quota link in the FAQ is broken, had to dig in the admin manual for find this page.
Looks neat but the nature of it being inside Teams would break it for us as a large proportion of tickets are raise because Teams isn't working properly for people!
Since sharepoint is also integrated with teams groups, its also very popular to do that too - and also run ticketing systems entirely in sharepoint (kinda ew but also kinda easy - but it depends how deep you want to go in the ecosystem!)
I can only imagine how annoying it must be to have to switch between chat and apps like this ticketing system. You can't have both of them open, Teams doesn't have tabs.
I don't like to have more Apps in Teams.
For example, when I have a Planner Task opened in Teams and I get a call the Task disappears without being saved in favor of the call.
I my opinion, Microsoft should stick to the core functionallity of Teams (communication) and should stop implementing a new browser/OS/platform for everything.
But good luck and success for your Ticketing System!
I am sure there are good reasons for using MSFT Teams, but as a user I passionately hate it -- how sluggish, confusing and unstable it is, so if anything using it Teams less would be better from my personal point of view.
Same experience when i had to switch to Slack. Confusing and weird. Its what you get used to. Teams was very slow and buggy before, but in the last 1-2y its actually stable and fast.
Teams consistently fucks up the formatting and the UI jumps all over the place. Chatting is a solved problem, I don't know how big corporations fail at this. Microsoft even had good chat programs like Messenger.
Yes, also when typing fast it somehow removes the first or last character sometimes which is really annoying! Skype doesn't have this issue.
I use it on Linux, and it's still bad. They recently removed the .deb version of Teams and now there is only a chrome version of the app. It is a bit more stable, but still not in any way comparable to slack
This is the second show HN in two days that has posted SEO stuffed keyword links.
I hope this isn’t a growing trend.
I notice OP account was created 2 hours ago (as of 9:54 am UTC). Maybe enforce minimum karma to Show HN? 50 or 100 points should suffice to show someone is serious enough about a community to want to show something
Why does it mention HIPAA and RGPD? The URL is also "/best-microsoft-teams-ticketing-service-desk" so I guess that's some SEO thing.
FYI - Your website doesn't work on Firefox (the top nav bar) :)
CRM sounds interesting.
Top nav bar runs fine for me. Running FF 131.0.3 64bit on Windows 10.
It's a mobile issue I think, mobile Firefox.
I don't think it is a bug in Firefox for Android. I was able to reproduce similar behavior in Safari (iOS 18, iPhone SE 2020) and Google Chrome for Android.
For the readers: please keep scrolling past the vast nothingness until you hit the page contents.
We use ClickUp (it's feature rich but slow and often very buggy) and I hate it for project management -- I'm also the person who decides what software we use in work. OPs is limited to Microsoft Teams so this is a non starter for us.
GitHub Projects, Linear, YouTrack, Plane and JIRA are all ones I have scribbled on my short list -- so far Linear seems to be magnetic north for me.
Anyone have suggestions that are good alternatives?
Do you have a list of the features you need/want?
Yeah -- and a some constraints. We don't want to spend any more than $10 per user per month and must support SSO for our Google workspace accounts. Other than that it's pretty much standard project management stuff for managing Sprints and hosting some docs.
Do you have any paying customers?
The premium plan has a quota of approx. 4 tickets per day which feels quite low for a tool used by a company. What happens when someone submits a ticket but the plan has used up the quota? Does it just get deleted?
Says here[1] you won't be able to create new tickets. Which is a bit surprising, I would have expected something usage-based with so few included. Like you get 100 included and then you pay per additional 100 or whatever.
Btw the quota link in the FAQ is broken, had to dig in the admin manual for find this page.
[1]: https://www.teamswork.app/post/how-teamswork-subscription-ma...
The quotas all seem to be an order of magnitude too low.
Looks neat but the nature of it being inside Teams would break it for us as a large proportion of tickets are raise because Teams isn't working properly for people!
I can't find the price anywhere?
Keep scrolling down.
here is a screenshot. https://i.imgur.com/PINAuWx.png
OP, there should be a way to link to the pricing section, better than this mess I came up with (which will likely break with the next website update)
https://www.teamswork.app/best-microsoft-teams-ticketing-ser...
Nice!
Since sharepoint is also integrated with teams groups, its also very popular to do that too - and also run ticketing systems entirely in sharepoint (kinda ew but also kinda easy - but it depends how deep you want to go in the ecosystem!)
"everything in one place" - sure
"in teams" - no thank you!
I can only imagine how annoying it must be to have to switch between chat and apps like this ticketing system. You can't have both of them open, Teams doesn't have tabs.
Especially since it also helpfully forgets where you were when you switch back and forth (say you were reading something a few screens up in a chat).
And if you were actually editing something (say a task) and switch away, you will also have to start over when you go back.
(retracted)
OP is not microsoft